INNOVATIVE APPROACHES TO THE ASSESSMENT OF LOADING AND UNLOADING OPERATIONS IN PUBLIC AREAS ON THE EXAMPLE OF THE ORGANIZATION OF CARGO WORK OF STRUCTURAL DIVISIONS OF THE EASTERN POLYGON OF RAILWAYS

Abstract

Special requirements are imposed on the organization of freight transportation by rail today, which is primarily due to the economic situation in the country, since this particular industry occupies a strategic place in the financial and economic block of the activities of many Russian companies. In order to eliminate barriers to ensure an increase in the volume of cargo transportation, JSC Russian Railways is implementing a set of measures to develop the railway infrastructure of the Eastern Polygon. Cargo transportation management in the industry is also put under special control and is aimed at improving the quality of services provided, including reducing the time of cargo transportation, optimal organization of cargo and commercial work.
In the scientific article, the authors present the result of a study of the activities of the transport and warehouse complexes of the Eastern Polygon, in order to develop unified requirements for the arrangement of common areas and the development of unified approaches to the organization, production of loading and unloading operations and the quality of services provided by them. A set of requirements is proposed, according to which it is advisable to assign categories of activity to these structural units depending on the number of points they receive, which will allow them to give a deeper assessment of their activities and thereby implement more effective measures aimed at increasing the level of customer orientation.